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Abstrakt Marketing2025-04-17 12:56:592025-05-10 10:32:15A Guide to The Future of Cybersecurity and AIWhat Is the Hybrid Remote and Onsite IT Support Model?
You’ve probably heard of managed IT and remote IT support, but there’s another option that many businesses are using with great success: the hybrid onsite and offsite model. In plain terms, it’s a combination of three different IT service models:
- Remote IT support
- Onsite IT support
- Managed IT (this could be onshore, nearshore, or offshore)
By employing a hybrid version of these models, Utah businesses are able to get a majority of their work done by an offshore team without sacrificing quality. For example, about 30% of the work is done by onsite and offsite nearshore/onshore teams, while approximately 70% is managed by the offshore team.
The benefits of remote support and a hybrid managed IT model are significant. Some of the most important benefits are:
- Access to 24/7 support and services
- Round-the-clock network security monitoring
- Optimal use of company resources
- A dedicated onsite IT team
- Support from your offsite IT support to assist other teams
- Access to expertise
- Support for your long-term goals
What Is Remote IT Support?
Remote IT support services are a practical solution when you need an in-house IT department but don’t have the budget. With remote support, you’ll get the tech needs covered for your Utah-based organization without having to hire a team on payroll.
Benefits of Remote Support
Here are some ways remote IT support benefits your organization:
On-Call IT Support
If your network goes down in the middle of the day, support is just a phone call or email away. If you need help finding the right software for your business, you can get that help easily. When your employees struggle with small issues like blue screens, random device reboots, or the inability to connect to the printer, remote IT support will help. Whatever happens throughout the day, you can get IT support when you need it without having to wait for an appointment.
Another benefit is getting support after hours. Technical issues happen at all hours, and if you experience a problem after your in-house IT team has gone home, you’ll be glad you have remote IT support.
Increased Productivity
The more technical issues your workers have to deal with, the less productive they become. Even if you have an IT support person, there’s no guarantee they’ll be available to tackle every issue on command.
When your team encounters a technical issue they can’t solve, remote IT support will handle it for them so they can return to their tasks. Keeping your workforce productive is important, and remote IT support eliminates the need for your team to waste their time troubleshooting issues.
Better Network Security
If you don’t have a dedicated IT security pro managing your network security, remote IT support will handle it all. They’ll help you secure your endpoints, prevent ransomware attacks, eliminate viruses, remotely monitor your network, and help your employees understand how to identify and avoid getting caught in phishing schemes.
Cost Savings
Outsourcing IT support will save you money. Not only will you avoid lost productivity by having experts on-call, but it’s often cheaper than maintaining an in-house IT team. You’ll also save money in the long run by preventing employees from wasting payroll dollars just to troubleshoot issues a professional tech can solve. Additionally, with the right IT support, your network won’t experience as much downtime, which will preserve your profitability.
Do You Need Onsite IT Support?
How complex is your IT ecosystem? If you’re like most businesses, you probably have a company network, some cloud storage accounts, a cloud server, a website, and plenty of connected devices. You probably also have some physical infrastructure, like on-premise servers or data centers. All of these structures need attention and care. However, in many cases, you don’t need a physical presence to take care of your technology. Many tasks can be done remotely, including securing your wireless network.
Despite, some Utah businesses need onsite IT personnel, and this is what makes a hybrid managed IT plan perfect. You don’t have to use remote services for 100% of your needs. You can still maintain an onsite IT team to any degree you wish.
Both remote and onsite IT support go well together. Your MSP will work with your onsite IT staff to support them where they need it most. Don’t have a certified cybersecurity expert in-house? No problem—your MSP can take care of security for you. On the other hand, if you are picky about the people who manage your company’s security, you can keep your in-house cybersecurity pro and outsource all your other needs within your hybrid managed IT plan.
Not every company requires onsite IT support. You might benefit from having an entirely remote support plan. However, if you do, you can tailor your hybrid managed IT services to meet your needs.
Consider Hybrid Managed IT Services for Your Utah Business
If you have budget constraints but need an effective, on-demand IT support solution, consider a hybrid managed IT solution from Upfront Computer Solutions. Since we’re based in Sandy, Utah, we can provide real-time IT support for your business without any lag due to different time zones. We provide most of our support remotely, but we also offer onsite services for local clients.
Get in touch today to learn more about our IT services in Utah.
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